Customer Testimonials

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Google Jan 19, 2022

Leo and the staff at Serra Toyota of TC were great to work with. Great customer service...I would highly recommend this dealership.

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Google Jan 16, 2022

Kelvin McConer found the new Toyota Highlander model we wanted, and although it took several months waiting for it, he kept us up to date on the progress so that I could sell my car outright at the right time. Car sales must be a tough business to be in when vehicles are hard to come by now. Kelvin showed grace and patience, which needs to be contagious these days.

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Google Jan 15, 2022

I highly recommend Matt for any service that you need for your vehicle. He will go above and beyond to help you with any problems that you might have.

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Google Jan 15, 2022

It was very refreshing dealing with the professional staff at Serra Toyota. Marc was willing to go out of his way to make this purchase quick and easy. All of our questions were answered in a timely manner. I will definitely keep the serra dealership in mind for any future purchases.

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Google Jan 12, 2022

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Google Jan 10, 2022

Matt did a great job. Shout out to Isaac in valet services. My car was on E and he put gas in it when he returned it to me. He wouldn’t take any money for the gas and told me Merry Christmas! Outstanding customer service.

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Google Jan 7, 2022

It was wonderful working with Sean! It was my first time ever buying a car let alone brand new. He was in constant communication and always let me know what the next step was! I’m such a fan of Toyota and now because of Sean I’m a huge fan of Serra Toyota!

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Google Jan 7, 2022

I thoroughly appreciate the wonderful service and excellent customer care. Cory was very informative and kind. I have purchased my last three vehicles from Serra Motors of Traverse City and I will continue to do so for years to come ! Thank you Cory and Jordan for all your help. Sincerely Carrie Miller

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Google Jan 7, 2022

Justin was very friendly and eager to help me with my 4 Runner lease trade in. He searched to find me what I was looking for….a 2022 4 Runner and I couldn’t be more happier with my experience. The whole trade in and lease process was quick and smooth!

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Google Jan 6, 2022

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Google Jan 4, 2022

Worked with Kelvin McConer to buy a new 4Runner, and I'd recommend anyone else in the market for a new Toyota do the same! We went to Serra in early November to test drive a Tacoma and 4Runner. We really fell in love with the 4Runner, but they didn't have the model we wanted in stock. Kelvin helped us find one that was already on the way to the dealer and we put our name on it. It took about 6 weeks for the 4Runner to arrive, and Kelvin had excellent communication the entire time. When it finally arrived, ...

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Google Jan 4, 2022

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Google Jan 4, 2022

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Facebook Jan 2, 2022

I can’t say enough good things about this dealership. During this crazy time when other dealerships were marking up prices 10k from MSRP these guys didn’t. My salesperson, Zak Johnson was extremely professional and responsive. He spent a great deal more time than he had to discussing various trim levels and the pros and cons of each to make sure I was 100% happy with what I was purchasing. I ended up waiting a little less than 2 months for my vehicle to arrive and Zak kept me informed and reached out periodically. My 4runner arrived while my salesperson was ...

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Google Jan 2, 2022

I can’t say enough good things about this dealership. During this crazy time when other dealerships were marking up prices 10k from MSRP these guys didn’t. My salesperson, Zak Johnson was extremely professional and responsive. He spent a great deal more time than he had to discussing various trim levels and the pros and cons of each to make sure I was 100% happy with what I was purchasing. I ended up waiting a little less than 2 months for my vehicle to arrive and Zak kept me informed and reached out periodically. My 4runner arrived while my salesperson was ...

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Google Dec 31, 2021

Kevin Clous, at Serra Toyota, in Traverse City, Michigan is such an asset to the automotive service industry. If you need servicing for your automobile, look no further. He is honest, hard-working, accommodating and just a great guy to work with.

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Google Dec 29, 2021

Matt Echols has great customer service ! Took my 2007 Toyota FJ to Serra Toyota for maintenance repairs! Very honest and great communication as I needed many much needed repairs! Very happy with the work and pricing ! Had a great Toyota 4Runner to drive while repairs took a few days!! No worries! Great Place!

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Google Dec 24, 2021

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Google Dec 19, 2021

I recently visited the dealership and met with Jim Lynch, who showed me an in-stock Pre-Certified RAV4 Hybrid. The transaction was problematic, but Jim showed grace and patience, and now I have the RAV4 and will save money in the process by not having 2 cars.

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Google Dec 17, 2021

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Google Dec 14, 2021

Ashley Thirlby, a Service Advisor at Toyota in Traverse City, is friendly, efficient, and knowledgeable. She recently provided the best customer service I’ve experienced in years. If you need the best customer service at Toyota, ask for Ashley!

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Google Dec 13, 2021

Kevin has always been very kind, friendly & professional. He is someone that is very knowledgeable trust worthy! Before I had auto service I would dread calling any auto place afraid of being taking advanced of or having unnecessary pricey services but with Kevin someone I honestly trust and rely on always answers all my questions & concerns. I would recommend him to anyone who needs any auto services he goes over & beyond to be helpful. Serra is very lucky to have him part of there team.

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Google Dec 13, 2021

Ashley is a true professional, her knowledge and commitment to detail are outstanding. A very pleasant person who will go out of her way to be helpful!

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Google Dec 10, 2021

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Google Dec 3, 2021

Nolan was fantastic, as was Jim throughout the whole process. I would recommend them both highly!

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Google Dec 2, 2021

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Google Dec 1, 2021

Ashley has always been a very professional member of the Toyota Team. She makes it very enjoyable to have your vehicle serviced at Serra. She has handled my service appointments for many years. I have always been pleased with her attention to detail.

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Google Nov 24, 2021

We received great service at Serra Toyota of Traverse City, thanks to Service Advisor Kevin Clous and staff.

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Google Nov 23, 2021

Great human and professional interaction!

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Google Nov 23, 2021

Thanks to Matt Echols in the service department for a job well done. He has been very helpful with both my older Prius and my husbands newer Toyota. We appreciate the communications, complete with videos, to explain the problem. They have found things I didn’t know were a problem, but also assured me when I thought there was a problem and there wasn’t. Thanks Matt!

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Google Nov 21, 2021

Kelvin was quick to respond to my inquiry. He was very matter of fact, to the point and answered all of my questions. I ordered the car online, the only disconnect for me was the car was already on its way to my home before I even knew it left the lot (had to rush to meet the delivery guys). Free delivery was awesome. Gas Tank was full. Delivery guys were awesome. Serra Toyota has it going on.

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Google Nov 17, 2021

Matt Is The Best!

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Google Nov 17, 2021

It was hard to let go of the money for such a large purchase however; with the knowledge Devon had regarding the Venza Limited and all it's attributes, we felt comfortable with the purchase. After only a week owning the car we love it and we know we made the right choice. Great Job Devon, you hit it out of the park!

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Google Nov 17, 2021

Always above and beyond at Serra. Such a relief to find solid workmanship. I've found my dealership!

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Google Nov 16, 2021

Justin had all the answers to my questions about my new 2021 Toyota 4Runner. Justin had a positive attitude, patience with all my decisions and took the time to listen to me....Simply put, this sales representative ROCKS and I feel he will go a long way with his skills. Thank you!!

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Google Nov 11, 2021

We can list accolade after accolade but we’ll make things simple. Call Sheila Momberg and you won’t be disappointed. She’s the best. Professional, knowledgeable, respectful and funny. We recommend her without reservation and will use her again.

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Google Nov 11, 2021

Kelvin was very kind and helpful, answering all of my dumb questions. He listened to what I said I was looking for and was not pushy about selling me a car. He has gone beyond what I expected and I will recommend him to others. Thank you Kelvin for being there for me.

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Google Nov 10, 2021

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Google Nov 9, 2021

Matt Echols in the Service Dept.was great. He took care of all my car's needs and answered all my questions. He was professional, friendly and knowledgable.

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Google Nov 8, 2021

Consistent with our past Highlander service experiences with Matt Echols at the Serra Toyota Service Department in Traverse City, our recent maintenance and repair work was handled efficiently and expertly - would not have servicing on our car done any place else.

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Google Nov 6, 2021

It was awesome. Cory did an excellent job of making sure I got what I needed in the truck and communicating the arrival of the truck.

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Google Nov 6, 2021

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Google Nov 5, 2021

Devon was a great help. He has always been very responsive and knowledgeable about what would best fit my needs.

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Google Nov 3, 2021

Zac answered promptly whenever I had a question. He is very attentive. He is a kind and gentle, no pressure salesman. He also drives a Toyota, so you know he believes in the company! Zac was on top of all of my requests and took care of the 'add-ons' promptly! Jordan also did a great job with all of the paperwork and was mindful of my schedule.

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Google Nov 2, 2021

I was in a crisis--- parked along side the road in my 2020 Tacoma. I had called another dealership (the one I had purchased the vehicle from) and did not offer help AND could not get me in for service for weeks. I then called Kevin at Serra. He assured me it was safe to drive the vehicle and I went straight to Serra. He greeted me, listened to the situation and problem I had had with the Tacoma, and got me in immediately! I waited less than an hour. Not only will I continue to be loyal to Kevin's ...

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Google Nov 1, 2021

Perfect experience! My other errands took less time than I thought, and I arrived early for my appointment to have my 2012 RAV4 checked over since Winter is approaching. My car was serviced, and I was on my way home BEFORE my appointment time, and it was COMPLIMENTARY! It doesn’t get better than that!

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Google Oct 31, 2021

“ I would highly recommend Leo. Leo was able to get the vehicle we were looking for and made it a pleasurable experience. We couldn't be happier. Thanks Again Leo

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Google Oct 30, 2021

We had a really great experience with this dealership. We were able to get into a vehicle we are super happy we bought!

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Google Oct 30, 2021

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Google Oct 28, 2021

I just purchased a new Highlander from Sheila at Serra Toyota in Traverse City MI. She made it an all-around awesome experience. So professional, friendly and very informative. I give her and Serra Toyota the highest marks and would highly recommend them. Thanks Sheila!

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Google Oct 26, 2021

We had a great experience and our new vehicle purchase went smoothly. The staff was accommodating and communication was stress free. Our salesman, Cory, was very easy to work with.

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Google Oct 25, 2021

I'm a new customer with Serra Toyota. To date my overall purchasing and service experience has been excellent. Keep up the great work guys. Much appreciated!

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Google Oct 23, 2021

Ashley's service was outstanding

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Facebook Oct 18, 2021

We had a great experience working with Justin to purchase out RAV4 Hybrid even with the current market availability. He persisted in trying to meet our requirements. On our pickup day Justin was very knowledgeable of our new vehicles features on a day that was obviously busy for them he made sure our questions were answered.

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Google Oct 18, 2021

We had a great experience working with Justin to purchase out RAV4 Hybrid even with the current market availability. He persisted in trying to meet our requirements. On our pickup day Justin was very knowledgeable of our new vehicles features on a day that was obviously busy for them he made sure our questions were answered.

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Google Oct 18, 2021

Nolan Reamer of Serra Traverse City. Awesome! Great guy to work with. Gave us many suggestions, options. What he didn’t know, he went and found out. Would work with again. Everyone we worked with were amazing folks to work with. Thank you.

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Google Oct 17, 2021

Justin Schunk was great to work with! He answered all my questions without any sort of BS, returned all my calls quickly and was incredibly helpful. I HIGHLY recommend working with him.

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Google Oct 17, 2021

The customer service was awesome!!! Ashley was great to work with and kept me updated about the service. We love Serra Toyota in TC- everyone has been great to work with while buying our cars and having them serviced!

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Google Oct 15, 2021

Cory Markham was great to work with in my new car purchase with Serra Toyota of Traverse City. I would recommend him and I would do business with him in the future.

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Google Oct 15, 2021

I just leased a 2021 Toyota Tacoma from Kelvin McConer at Serra. He went above and beyond to assist me in all the details. This is my third purchase at Serra Toyota and all of the staff there are friendly, efficient and provide the best service ever, not only in selling cars, but also the staff in the Services department. Kudos, keep up the good work!!!

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Google Oct 14, 2021

Overall experience was wonderful. Toyota of Traverse City was #6 dealership I had contacted trying to get a Venza. Know one was as helpful or worked harder than Sheila to put me behind the wheel of a 2021 Venza. As far as recommending Toyota of T.C.,I have already done so. I will even drive them to your location. Thank you Sheila!!

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Google Oct 13, 2021

Sheila Momberg is amazing. She is the reason I bought my 2021 Toyota Venza unseen. She was spot on in her recommendation of this particular car to me. It was the right choice and I am totally satisfied. M

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Google Oct 12, 2021

Toyota was very slow in getting the part I needed but Matt came through like the pro he is! Called me ASAP to schedule an appointment even though the problem was discovered at 35,500 miles and I had 42,000 before the part ultimately came in, Matt kept his word and promptly had the 4Runner fixed and back in my driveway. OUTSTANDING customer service!!

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Google Oct 11, 2021

Melanie was super patient and helpful. I did not make her job very easy but she was extremely courteous and professional throughout the entire experience!

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Google Oct 8, 2021

I met at Sheila at Serra Toyota of Traverse City thru a friend of mine who bought 2 cars from her. Sheila was friendly and greeted me with a big smile. She is very knowledgeable and helped me thru the entire process. I feel she went above and beyond and I would lease another vehicle from her!

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Google Oct 7, 2021

Great experience! I highly recommend working with Zac (Salesman) in the future. He is personable, genuine and is not a pushy salesman. Throughout the buying experience Zac made himself available and went the extra mile to help answer any questions. I was very pleased with my experience.

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Google Oct 7, 2021

Sheila made my first Toyota purchase a pleasant and simple process even though my distance from the dealership and work schedule made things challenging. In a market where cars sell themselves and others take you for granted because of it, Sheila went above and beyond to provide a customer service experience that won't be forgotten.

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Google Oct 5, 2021

Sheila was great, answered all my questions. Prompt return of phone calls and/or emails. I love the car.

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Google Oct 5, 2021

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Google Sep 27, 2021

Kevin Clous has my recommendation as the Traverse City, Michigan's Serra Toyota Service Advisor for following the repairs on my 2002 Toyota MR2 Spyder.

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Google Sep 25, 2021

Ashley was great to work with. She explained in detail the work that needed to be done and was spot on with time estimate to complete the work. The waiting area was clean and the Wi-Fi was allowed me to work while I waited.

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Google Sep 24, 2021

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Google Sep 22, 2021

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Google Sep 21, 2021

Totally recommendable. They have gone over and beyond to please me and help with all the issues since purchasing my vehicle.

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Google Sep 20, 2021

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Google Sep 20, 2021

I really love both your dealership and the metro Toyota in Kalamazoo where I bought my Tacoma. I have owned Honda Civics for decades. This is my first Toyota. Both the Toyota dealerships I have been to are downright pleasant to visit. What a well oiled machine you have there. And I love my Tacoma!

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Google Sep 19, 2021

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Google Sep 14, 2021

Sean Leach made buying my new Toyota Tundra so easy and comfortable. No pressure. He is a total professional and I would recommend him to anyone looking for a vehicle!

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Google Sep 13, 2021

Kevin Clous service advisor at Serra dealership in Traverse City was very helpful in correcting issues that I had with my Toyota truck. He made suggestions that saved me money. I feel the dealership is fortunate to have him as a representative for them.

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Google Sep 13, 2021

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Google Sep 11, 2021

Nice waiting room, easy in and easy out. Cost of service was as quoted. Staff was friendly and efficient. Will go back.

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Google Sep 7, 2021

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Google Sep 7, 2021

Great, as usual.

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Google Sep 6, 2021

Very good experience. My wife needed the car earlier than normal time to do service. They were able to get her out in time for another appointment.

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Google Aug 31, 2021

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Google Aug 30, 2021

Justin was very helpful as we searched for the vehicle that we needed. I’m really happy with how it all turned out!

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Google Aug 29, 2021

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Google Aug 29, 2021

Kevin Clous was our service representative and insured we were provided outstanding service. He made sure we were updated on the cause of the problems and provided additional updates on the status of the services needed. In addition (and not usually forthcoming) Kevin took the initiative to make sure we received the full benefits of our warranty package! We highly recommend Kevin and will ask for him directly if needed in the future! Dennis and Sheila Morgan

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Google Aug 28, 2021

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Google Aug 27, 2021

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Google Aug 26, 2021

I highly recommend salesman Devon Worth to purchase a vehicle from. I met him over the phone, he worked hard to find us a new Toyota Highlander Platinum AWD, and got us a fair deal. I very much appreciated “no games” sales technique and his professionalism when delivering our new car.

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Google Aug 25, 2021

Cory was easy to work with. He made our buying experience seamless. He answered all our questions. Cory would return our calls, texts and emails in a timely manner. We loved that the car was brought to our home. That was so convenient. Cory was a super salesman to work with. We would highly recommend him.

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Google Aug 23, 2021

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Google Aug 22, 2021

Alex Conz was our salesman at Serra - he is beyond GREAT! Not only professional but makes you feel comfortable - like family. We appreciate him, along with Mike in Finance and will continue to send anyone looking for a vehicle their way. We are extremely happy with our new Highlander!!! Thanks Alex - we appreciate you and wish you the best!

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Google Aug 20, 2021

I always take my Prius V to Serra for service. Kevin Clous and the other team members do a great job, not only with the car service, but also honest assessments and communication with me. I trust them to do right by me every time.

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Google Aug 17, 2021

Cory was excellent to work with. He was great with giving updates along the way and made this process feel a bit like magic. Thankful for great local help.

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Google Aug 16, 2021

Extremely professional. They were extremely kind and upfront. I look forward to my relationship with Serra after buying my Tacoma.

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Google Aug 13, 2021

Melanie was great to work with. Great communication, honest and fair pricing. 2016 Toyata Camery Pre owned Certified . All three of my boys have bought from them over last 2 years Buy with confidence

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Google Aug 12, 2021

Sheila was the BEST salesperson i have ever had when buying a car. She was knowledge, patient and helped me through every aspect. I highly recommend choosing Sheila for your next vehicle purchase!!!!

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Facebook Aug 9, 2021

My service advisor Kevin was very very helpful. He explained to me the service required and why on my 2013 Tacoma, as well as the cost. He answered all of my questions and made sure I understood everything. As an older retired single woman I could not afford to do it all at once. We came up with a plan so that I could afford to pay for services rendered and determined which I should do first. I’m very happy with the whole process and will not go anywhere else! Thank you Kevin!


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